It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. For your safety, do not touch or move the downed line. We can assist you with getting a ticket opened to let our amazing local team know. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. The action you just performed triggered the security solution. Not a word either by phone, email or through the support chat since then. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Dial 333 to get connected to a customer service representative. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Cookie Notice By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Comcast Xfinity Outage Report Is The Service Down? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Contact Comcast and let them know of the down landline problem. How to Reach a Real Person at Comcast/Xfinity. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Help and Support Topic | Comcast Business Support Press Enter to send it. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Then Call Us. Call BGE at 1-877-778-2222 to report any downed electrical lines. When should we expect this to be corrected? If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. We have made changes to keep employees safe so response and call times may be longer than usual. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you receive overhead electric service, your electric system con- sists of the following: 1. That's not what we want to see! Immediately Call Emergency Services. Thank you so much for contacting our Xfinity Support Team over Reddit. How do I get Comcast to come deal with this? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Who is responsible for cable line from pole to house? They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Some utility companies mark or paint their lines. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Can you direct message us your name and address, please? Then, call PG&E at 1-800-743-5000. DO NOT TOUCH downed lines or anything they are touching. By selecting Accept all, you consent to our use of Cookies. How do you fix an exposed wire without electrical tape? The channel and its live streaming world news is available . ET. A recent storm brought down a tree which took down one of the above ground cables by my house. I have a downed wire in the middle of the street. How do I report this? Let us know if you find downed or uncovered wires or cables in your area. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums If the IP address resides on the Comcast network. Responsible . Click to reveal How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Click the "New message" (pencil and paper) icon, 3. It has been severed months ago and left hanging. Click Continue. If you are experiencing problems with Comcast Xfinity, please submit a report below. No worries, Our team can definitely help right here! I called on 7/20/21 to report this issue and no-one has been to fix the wires. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Companies respond better when others are watching. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. How do I get Comcast to fix a cable line? - MetaFilter Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Low hanging main line cable | Comcast Business Support Community Throughout our history, DISH has always put customers first. Call 800.288.2020. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. We have made changes to keep employees safe so response and call times may be longer than usual. Welcome to the Xfinity community! It's not the power line and I don't think it's the regular cable either because there's no service outage. 1 6 There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. To qualify for the credit, customers must: 1. I can't get into my property because the line is blocking the drive way. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Should you experience further issues, please create a new post. . Comcast Xfinity Outage Map. Comcast Xfinity Outage Map Is The Service Down? Can you please send us a Modmail message with your first and last name and full address? Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you have questions about your services, we're here to answer them. Report an issue Select Chat. Comcast Phone Number | Call Now & Skip the Wait - GetHuman The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. With our new Xfinity support chat, you do not need to input the name of a person. Select Start Troubleshooting to begin your modem restart. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. If you have questions about your services, we're here to answer them. Occasionally there is a mix up and Comcast forgets to bury the drop. Question: Does Comcast Hve To Repair A Cut Cable Line Payments are posted to your account after 5:30 p.m. on the day they are received. Write your 17-digit account number on the "For" line of your check or money order. They have been hanging very low for over a year. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Asking on behalf of my place of business. How do I report a downed line in as few steps possible Thank you for reaching out to the Digital Care Team. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Discussion. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Please send us a direct message to "Xfinity Support" with your full name and address. It's infuriating. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. See how you can save when you add Comcast Business Mobile or add a new line. Report A Downed Line. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Our team can assist with getting those downed wires raised. My electric company has been out already and have told me that it is Comcast's issue. How to report a down or damaged CenturyLink line. How to stay in touch with Verizon during an emergency If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Its important that you dont exit the vehicle unless youre in imminent danger. Downed/hanging electrical wires - who to report to? | Universal Hub While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Then it tells me it can help me better if I sign in. Please help before someone gets hurt. Store Locator Status Center Check for outages and troubleshoot your services. STAY AWAY from downed power lines. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Can you direct message your name and address? This post was marked as closed. Hello @user_300363 and thank you! We truly appreciate you taking the time to reach out to let us know about a downed wire. Say "No account." Then it thanks me for signing in. Then, call PG&E at 1-800-743-5000. Voting closed 14. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. I really appreciate you being a member of the Comcast Family! I have a downed wire in the middle of the street. Then, to let us know why you're calling, say Line is down.. Woman battles Comcast over downed line - WSAZ Choose the option that best describes your situation. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. came out and verified that it isn't live. Please send us a PM with your first and last name, as well as house numbers to your service address. 7 years ago. How to Report an Issue Online Visit xfinity.com/xfinityassistant. I am at a loss. Report it as a hazard to your local PD, maybe they have a better contact. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Report Issues with Your Xfinity Services - Xfinity Support An official employee, such as myself or whoever is first available, will respond. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Thanks! Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Thank you so much Anthony for sending us over those details and the Modmail. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Create an account to follow your favorite communities and start taking part in conversations. It's in front of my yard, and it goes across the street. Press 0 a lot. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Hope this helps you out. Include the words "Firewall Investigation" in the subject line. Call 800.288.2020 . Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Privacy Policy. How do I know if my home is wired for Comcast? When asked if you want to order new service, say "No." Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. I also appreciate you taking a moment out of your day to reach back out to our team! up. Downed Wires | Baltimore Gas and Electric Company The wires at my rental property are on the ground. Press Enter to send it. Rod Furlan is a crook and Thief and should be held accountable. View the Xfinity outage map and find out when an area will be back online. Get in touch with Comcast Business. I hate to hear this has been your experience and would love to investigate this for you! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I suspect it's an old wire). Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Comcast landlines are being used by homes and businesses alike. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? There appears to be no other way to contact comcast/xfinity. Press question mark to learn the rest of the keyboard shortcuts. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. A: Cable and phone wires dont carry current, so its safe to remove them. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Type your message in the text area near the bottom of the window 5. ARA - Utility Regulation - Houston Our community is your official source on Reddit for help with Xfinity services. Thank you for reaching out to our forums community, its great we can connect this way! In the 'To' line, type "Xfinity Support" there. My thinking, if I were to do this at my house would be that that 1.) ASA, ABA, Adherence). Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. 2 1 RR ryanray.rr81 Visitor 2 Messages Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. how do i report a downed comcast line? - perfumexo.com I am a bot, and this action was performed automatically. Service Status Center | Comcast Business Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Archived post. Make sure you are signed in with your Xfinity credentials. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Should you experience further issues, please create a new post. The tree and the cable are both on the grass verge next to my property. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Stay at least 35ft away from any downed wires during cleanup and other activities. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. An official employee, such as myself or whoever is first available, will respond. I will post again here when/if I receive a reply or action is taken. Contact Us | Comcast Business Support You can report an issue by going to the Xfinity Status Center. Type a message to let us know what your issue is. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup.